Thank you for visiting www.chunsecurtain.com. To ensure that you have the best experience on our website, we have developed the following FAQ (hereinafter referred to as the “Terms”) to answer some common questions you may encounter when using our products and services. Please read these Terms carefully before using this website.
- FAQ
1.1 How to place an order?
You can easily place an order by following the steps below:
● Browse our product page and select the fabric solid color door curtain you want.
● Select the size and color as needed, and then click “Add to Cart”.
● Enter the shopping cart page, confirm the product information, and then click “Checkout” to pay.
● Enter your shipping address and contact information, select the payment method, and complete the payment.
1.2 How long is the delivery time?
● We usually process and ship within 2 working days after receiving the order. The specific delivery time may vary from region to region, please check our Shipping and Transportation Terms page.
● If you do not receive the logistics information after placing an order, please feel free to contact us.
1.3 How do I track my order?
●Once your order is shipped, you will receive an email with a tracking number. You can find it through the “Order Tracking” page of our website or by visiting the logistics company’s website directly.
1.4 Can the product be customized?
●Currently we mainly provide fabric solid color door curtains in standard sizes and colors. If you have special needs, please contact our customer service team and we will do our best to meet your needs.
1.5 What is the return and exchange policy?
●For specific information on returns and exchanges, please refer to our Return and Exchange Terms page.
●In short, you can apply for a return or exchange within 14 days after receiving the product. Please refer to the relevant terms for specific conditions.
1.6 How to contact customer service?
●If you have any questions or need further assistance, please contact us through the following methods:
○Email: [email protected]
●Our customer service team is open from 9am to 5pm (AEST) from Monday to Friday.
1.7 What are the payment methods?
●We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal and other online payment methods. Specific payment options will be listed at checkout.
1.8 How to deal with product quality issues?
●If the product you received is defective or has problems, please contact us as soon as possible. We will provide you with a solution, including return, exchange or repair services. - Scope of application
These issues and terms apply to all purchases made through our website and related matters of contacting customer service. If you have any questions or unfinished matters, please feel free to contact us. - Changes to the terms
We may update these terms from time to time. Changes will be posted on the website in a timely manner. It is recommended that you check regularly to obtain the latest information and terms of service. - Disclaimer
www.chunsecurtain.com is not responsible for any direct or indirect losses arising from the use of this website or compliance with these terms. - Contact Us
If you have any further questions, please contact us via the following methods:
●Email: [email protected]
We thank you for your support of www.chunsecurtain.com and look forward to providing you with quality products and services!